Integrity at Springwise

Facility directors and managers of national retailers have enough to worry about besides whether the work they are paying for actually gets completed. That’s why at Springwise, we’ve asked the International Organization for Standardization to get involved, in proving that we not only take responsibility for work validation, we take it very seriously.

ISO (International Organization for Standardization) defines, establishes and maintains a set series of standards and an effective quality assurance system for manufacturing and service industries. Dealing with the fundamentals of management systems, these standards are designed to help organizations uphold their responsibility of delivering satisfactory services to their customers.

A third-party audit based on samples of an organization’s sites, functions, product services and processes is utilized to assess compliance. A report is then prepared and presented to the audited company detailing any ISO standards that aren’t up to par and a timeframe to correct any trouble spots is identified. Once all listed problems have been corrected, the organization is then qualified for certification.

Dedicated to providing the best customer experience possible, Springwise Facility Management gets audited every year for independent confirmation that we’re ISO compliant, ensuring that our standards meet the highest industry expectations and our clients’ needs are foremost in our mind.

“We deliver” is more than a saying at Springwise, and our pledge to continue to execute our services at an ISO standards level is just one way we’re making good on that customer commitment.

Springwise Quality Policy

Springwise provides contracted facility management services for large retail and restaurant company clients throughout the United States and sometime abroad. The Company has developed its expertise since its establishment and its aim is to achieve a high standard of quality service for its clients. It is the policy of Springwise to provide its clients with services that satisfy requirements in accordance with the applicable scope of work and price. Our commitment to quality begins and ends with the client We will support our goal of ever increasing client satisfaction with the following key values: commitment to excellence, teamwork, trust and respect for the individual and continual improvement. Springwise directors, management and staff are responsible for ongoing quality through the Quality Springwise System seeking improvement by constant review of services with clients. Springwise’s top management is committed to continual improvement of the Quality Springwise System in order to achieve customer satisfaction by the use of quality procedures with will be conducted to meet or exceed the requirements of ISO 9001:2015.