The On-Demand Difference

On-Demand means immediate solutions and proactive long-term

Now more than ever, we think you will appreciate the value of a partner who can not only solve the urgent, unexpected situations, but proactively minimize developing issues before they become big problems.

On-Demand means taking ownership

Only Springwise staff is trained to approach their responsibilities holistically, and empowered with an On-Demand approach to help keep your facility running smoothly.

  • Our average employee tenure is 6 years.
  • Employees are trained to think and act with the mindset that they are our clients eyes and ears.
  • To further reinforce this we base our employee rewards system on four key attributes. We continually challenge all employees to be proactive, adaptable, resourceful, and utlimately accountable.

On-Demand means One Point of Contact

When you call us with a need, you’ll always speak to someone who knows and understands your business. We believe a single point of contact for all our clients is the only way to make sure our service is as efficient and effective as possible, every time.

So, no giant call centers where no one knows your account. No telling your story a million times. You’ll have a relationship with an account manager who will always be informed and empowered to organize the right resources to solve your problem.

On-Demand means real-time tracking software for you

Only Springwise gives you total visibility of your facilities management through our proprietary software. We’ll customize it to your needs so you can access the real-time status, actions, and results of any job at any location. We are proud of the work we do and happy to share it with you. Transparency is an important part of our unique On-Demand approach.

On-Demand means Proven Skills

A large number of the services we offer are self-performed, by employees who’ve proven their skills time and again. Our average employee tenure is six years, which means you’ll work with experienced professionals dedicated to building a long-term relationship with you.

In the cases where we don’t have the skills in-house, we call on our network of strategic partners. These are partners with whom we have long-standing, reliable relationships — an average of five years’ working relationship.

On-Demand means 100% Follow-Up

Put simply, we always want to know how we’re doing. So we follow up to get your feedback on every job. Whether it’s on a one-time emergency or recurring maintenance services, we follow up on 100% of our work. We believe it’s essential to making sure we’re supporting your business in the best way possible. It's part of what we think makes us a unique partner.

We track our results and right now we’ve achieved a 99.3% satisfaction rate
(Out of 337,669 recurring and 17,772 urgent on-demand services delivered, less than 1% have resulted client complaints.)

Let’s talk today

Springwise. Call us into action today, or simply request more information. 1-800-227-3016

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